- Home
- About Vines Of Redhill
- Vines Of Redhill Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
268 ratings and 131 comments received in the last 90 days.
08 April 2024
All staff were very nice and welcoming. No pressure were put on us to purchase the car.
05 April 2024
Vines has always been a pleasure to deal with - we've now bought 3 BMWs from you.
04 April 2024
Car arrived earlier than anticipated and the collection was simple and really informative.
18 March 2024
Justin couldn't be more helpful
15 March 2024
Again Chloe Bird and the team were exceptional.
09 March 2024
As I expected ??
06 March 2024
Made my wife and I very welcome - treated as equals
03 March 2024
Jamaal was extremely helpful, after a lot of searching the network for a car which met our criteria it seemed as thought there was no car which quite worked from a budget and criteria perspective. Jamaal then found a great M135i which was perfect
29 February 2024
Everything dealt with in a professional and friendly way.
26 February 2024
The car was delivered and handed on time.
25 February 2024
No complaints, 3rd purchase from vines
25 February 2024
Chloe was excellent
25 February 2024
Always ready to answer any questions
23 February 2024
I like the people at the dealership. I always like going there.
22 February 2024
Salesman sourced the car to the specification I requested at a great price.
06 February 2024
Our sales rep.was extremely helpful and tried hard to get our car delivered to the BMW centre by a certain date, even though the transportation from some distance away was unable to be achieved due to Xmas holidays.
28 January 2024
Very well looked after
19 April 2024
Great service whilst waiting in nice area with coffee machines, complimentary car wash too
17 April 2024
Excellent
16 April 2024
Excellent communications and friendly service. Hassle free service to sort out the problem with my car.
15 April 2024
No problems following the service
14 April 2024
Great as always
13 April 2024
just good
13 April 2024
The service was great the car wash was appalling and they had plenty of time so no excuse.
12 April 2024
I can't fault the service at all. Louis was great
09 April 2024
Excellent service and customer support from Dean and colleagues.
09 April 2024
Service done efficiently and on time.
08 April 2024
Same answer as question 1
08 April 2024
Everything done as stated
07 April 2024
Car was picked up and delivered back spotless
07 April 2024
I left Vines feeling confident
05 April 2024
Service department not open Saturday
05 April 2024
Professional and friendly and kept to their word
05 April 2024
Vines have been good to me for the last 10 years. Advise well on what needs doing and only what needs doing on the car. Any service work always been tip top, as you would expect. Service personnel always friendly me and give me time with questions.
03 April 2024
Personable approach and quick efficient service
03 April 2024
They did a good job and kept me informed
03 April 2024
Work completed promptly and kept informed of progress
02 April 2024
Very quick, Service, and helpful courtesy vehicle
02 April 2024
I was only coming in for a tyre check and you very kindly did my upcoming service as well. Hugely impressed with the dialogue between your service lines
01 April 2024
Debbie Fisher is amazing.
01 April 2024
Good hand over and collection and also nice to pick up a clean car.
31 March 2024
Been using vines for years, great friendly staff and always had good service
30 March 2024
The service at Vines is excellent - for me the most important thing is being able to get my car serviced when it's convenient for me and I have never been let down in this respect. The staff are courteous, efficient and always provide quality service
30 March 2024
Really impressed with how professional and attentive the staff were.
28 March 2024
Quick turnaround as they knew I was in a hurry
28 March 2024
Excellent service and a lovely place to wait for your car and do some work or grab a coffee. Lovely surroundings.
28 March 2024
The servicing team were very honest, friendly and helpful. Toby the service technician who serviced my vehicle was also able to find two issues that required rectifying. Dean the service advisor delivered an exceptional customer service.
27 March 2024
Staff where very friendly and professional, Advised me about my brake issues and Carried out remedial work very quickly and efficiently at a reasonable cost!
27 March 2024
Service completed and ready for me to drive home.
26 March 2024
Lets begin,vines pointed out first that there was evidence of condensation in the off side rear light housing,ofwhich was replaced under warranty, The part fitted has failed,brought it back,now they are saying they wont cure the problem.
26 March 2024
Really good thank you
25 March 2024
Faultless
25 March 2024
Did exactly what was needed in booked time.
25 March 2024
Barney was very helpful and achieved a satisfactory result for me in the end despite some issues with the warranty claim.
25 March 2024
The service team at Vines are excellent. It is incredible that in all the years I've used them I've never had cause to complain.
25 March 2024
Great bunch, polite, funny, informative.
25 March 2024
Fast efficient friendly service
24 March 2024
Price as expected - friendly and efficient.
24 March 2024
Prompt service. Got car back earlier than stated so that was good as I was waiting whilst the service took place.
24 March 2024
Barnaby is excellent
22 March 2024
Good customer service and clear information
21 March 2024
The repairs were done quickly and efficiently, not that I expected to have to return the car a few weeks after purchasing it.
21 March 2024
Work at Heathrow had to drive all the way over to vines redhill to be told my car was a total loss .could have been told over the phone . Was picking up a courtesy car for over the weekend waste of time .the lady said she called there was no call.
19 March 2024
Chloe helped get BMW i5 quick and with in budget, car was very good
19 March 2024
When my carcame back to me it drove and looked like a new car.
19 March 2024
Everything was how it should be or rather how you'd like it to be.
19 March 2024
Did what you promised
19 March 2024
I waited in the lounge area, did some work and had a coffee while the work was completed in the agreed time schedule. For me, this avoids the need to drop off and collect and saves a lot of time.
19 March 2024
As above. Dean is my go to person with servicing.
19 March 2024
Service was carried out quickly and efficiently
16 March 2024
Theresa was lovely and it was managed very well
14 March 2024
Nice and clean, guy who dealt with me was excellent and my car was cleaned on top of this which was excellent
13 March 2024
All work carried out in a timely and efficient manner.
11 March 2024
Excellent service as usual from Vines BMW Redhill. All the service advisors at Redhill are very helpful and professional. From the time of my arrival to my departure they couldn't do enough to make sure everything was OK for me.
11 March 2024
I had to come back twice as wrong part ordered (or one part missing).
11 March 2024
Work completed on time and on a date that suited. Great feedback throughout.
11 March 2024
When I arrived the customer parking was tight and one of the service guys came over and asked if I would like him to park my car for me. I jumped at his offer.
11 March 2024
Very goof. One area for 8mprovement ouside better customer parking.
11 March 2024
Everything that had been requested was sorted out to my satisfaction
11 March 2024
Great service from Paul Martins and Elena McGrath. Proactive communication of vehicle status and any need for added work / costs. Smooth from start to finish - thank you.
11 March 2024
Quick and efficient.
11 March 2024
Overall a great experience
11 March 2024
I was kept informed of the progress of the work and it was carried out in good time
11 March 2024
Barney is excellent
10 March 2024
Again, they just did their stuff
10 March 2024
Service agent helpful & friendly. I need to go back to get the i system isn't working correctly after another adjacent item was replaced.
07 March 2024
The staff are always helpful and pleasant, and look after me very well.
07 March 2024
Difficult to drop keys off as requested Have got my name wrong
06 March 2024
Very professional, courteous and friendly service. Excellent - Thank You ????
05 March 2024
Easy booking, great customer service.
04 March 2024
Overall competed the job well
03 March 2024
From service to hospitality 5*
02 March 2024
Very efficient
29 February 2024
Recall works undertaken rapidly once I phoned for an appointment. Husband was delighted that the car was also washed even though work was for a recall item not a paid service!
28 February 2024
Staff were friendly and helpful and the work was carried out quickly,
28 February 2024
They got me a booking really quickly, and completed the work correctly. Much much better than beares in Croydon who quoted 1.5 months just to get a booking.
28 February 2024
Dean is awesome!
28 February 2024
I left the car for Vines to diagnose the rattle noise from the front/rear door when driving on rough roads but they didn't do what I expected them to do
27 February 2024
Great service
27 February 2024
Great service
27 February 2024
Having finally made contact, my service plan didn't cover the cost because I have done too many miles. I have not done any more miles than my average for the 5 years we have had the car. Don't sell me a plan that isn't fit for purpose.
27 February 2024
Excellent.All the way from start to finish.
26 February 2024
Nice people
26 February 2024
Efficient and polite service
24 February 2024
Customer service couldn't have been any better. Debbie Fischer was so helpful. The service she gave me was exceptional. The Best ! My car had accident repair work. The result is excellent. Very skilfully done.
23 February 2024
Great customer service
23 February 2024
Efficient, professional, friendly and good value.
22 February 2024
Complete satisfaction
22 February 2024
Dealt with in a polite and professional manner.
22 February 2024
It seems difficult to get a pool car. My journey to the garage and from involved two buses and one train a rather longer journey than having a courtsey car
22 February 2024
1st class service.
22 February 2024
Efficient and quality work always done
22 February 2024
Staff were friendly and professional. Clearly explained the process and placed no pressure on us to take out any additional services.
22 February 2024
vehicle thoroughly checked
22 February 2024
Staff friendly, nice place to sit updates and work/ wait whilst the work was carried out.
22 February 2024
The general service experience was fine. A problem with organisation however. I booked a service and MOT and this was confirmed. When I arrived, there was no record of an MOT being required. Fortunately, the workshop staff were able to fit me in.
22 February 2024
Fast and efficient service
06 February 2024
Any questions answered and personable responses.
30 January 2024
Service second to none and they kept me in the loop however it took 2 weeks to get replacement tires. But they did manage the extension of my hire car and kept me in the loop
29 January 2024
very prompt, always great customer service at all points
29 January 2024
All staff were very accommodating and polite, the front desk were very welcoming.
29 January 2024
Everything
28 January 2024
I was able to work from the showroom but a one day service became a two day service Luckily I was able to borrow a staff members car for overnight
28 January 2024
Great service and information
28 January 2024
Excellent service
28 January 2024
They are very professional
28 January 2024
They didn't provide me with proper updates on the discount been offered and I paid extra 200 gbp
28 January 2024
Teresa (now in the Mini dept) has looked after things so professionally and personally... its restored my faith in dealerships. Truly fantastic service levels, as always.
27 January 2024
I know a car wash was not possible due to frosty conditions, but I thought my car could have been hoovered( not effected by frost)
27 January 2024
The work done well , i think the communication around this was not
19 April 2024
I was well informed during the buying process and very helpful during the handover