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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
300 ratings and 148 comments received in the last 90 days.
28 January 2025
Everything was handled in the best way possible. Marvin being the point of contact and his manager assisting us both.
16 January 2025
Very happy and Josh Morris
13 January 2025
Good service from beginning to end and also very helpful after sales.
11 December 2024
The whole process is smooth and clear
11 December 2024
Due to distance constraints, initial contact and purchase discussion were conducted over the telephone. Collection of the car was great,nicely presented and handed over.
08 December 2024
We had an excellent experience purchasing our BMW iX1 from Vines in Redhill. The team was professional, knowledgeable, and made the entire process smooth and enjoyable. Based on this, we would highly recommend BMW and Vines in Redhill.
06 December 2024
There was poor communication and confusion over the delivery date - and no communication at all for a period. This was different to other purchases from you
05 December 2024
Excellent service from Amar at Vines BMW Redhill
05 December 2024
Martin & Graham made the purchase straightforward and stress free.
05 December 2024
Marvin Macanas (Vines, Redhill) was unbelievably patient and helpful to two oldies, helping us to make all the right decisions, never pressurising us.
05 December 2024
Very good service
04 December 2024
Took time to answer all my questions, and checked I got the right car for me
30 November 2024
Excellent service
28 November 2024
very friendly atmosphere, knowledgeable staff and nice clean environment
28 November 2024
Marvin, Josh and Graham very helpful in all regards.
28 November 2024
Great people and so flexible and go out of there way to help
27 November 2024
Good.
25 November 2024
Purchasing a new car couldn't have been easier.
14 February 2025
Barnaby made the experience easy and hassle free. Great guy, great customer service skills
13 February 2025
The whole experience from reception to collecting my car was very satisfying.
12 February 2025
Good communication
12 February 2025
Excellent service and would highly recommend.
10 February 2025
Questions are answered promptly and they are always giving good sound advice. The cars are also so well presented
10 February 2025
Good service with a smile
09 February 2025
Vines care about their customers
08 February 2025
Good service
08 February 2025
I received excellent service from Elena throughout and it was a very positive and slick experience, despite needing to replace 2 tyres!
05 February 2025
Friendly and helpful and ultimately fixed the issue.
05 February 2025
Efficient and effective service from arrival to pick up
03 February 2025
The customer service is superb and service is run efficiently and quickly
03 February 2025
Great customer service and quality of work
03 February 2025
Excellent service always willing to oblige
03 February 2025
Free collection! Detailed and accurate requirements, including cost details. Car came back looking like new!
02 February 2025
Barnaby bittingale excellent and always looks after me and the cars
02 February 2025
always good service
02 February 2025
Always get helpful and polite service. Problems always fully explained and costed.
01 February 2025
Very good response
01 February 2025
Process of booking the appointment (and it's confirmation) was straightforward. Work was completed satisfactorily and car was cleaned throughout. Only issue was that the Traffic Info function, which I always have off, was back on again.
31 January 2025
Friendly team, well organised, efficient
31 January 2025
Dealership and BMW unable to update the car's software/maps citing some technical issues.
31 January 2025
Car service carried out at price quoted. Customer service wise I wasn't impressed or disappointed. Nothing special.
31 January 2025
Good customer service
29 January 2025
Great service, was very prompt in addressing and sorting my issue, very polite.
28 January 2025
Dean was so helpful the whole time I was at the dealership. I couldn't ask for better service.
28 January 2025
No fuss, easy to drop off and pickup. Guaranteed to use BMW official parts and you even washed the car!
28 January 2025
Excellent service all round, excellent communication and flexibility. 10/10 well done
27 January 2025
Work completed while waiting, car returned clean, comfortable lounge and coffee provided
27 January 2025
Could work from the dealer & service was completed quickly
27 January 2025
Staff were extremely good.
27 January 2025
Professional
27 January 2025
Easy booking, great communication.
27 January 2025
Was kept updated without fuss.
27 January 2025
Elena was excellent
26 January 2025
Delivered on promises
26 January 2025
Easy to book service. Very helpful employee doing pick up and drop off of my car. Good communication over the phone.
25 January 2025
Justin Lambert looks after me extremely well and has done so for many years
25 January 2025
Amazing customer service.
24 January 2025
Changed a battery on my key and when I went in with the spare key a manager overheard me telling the service department I wasn't sure which battery was dead. He came over and took my key and replaced it himself. Amazing customer service!
24 January 2025
always have a good experience when I take my car there And all staff are welcoming
23 January 2025
Barny and Elena always look after me really well.
23 January 2025
Just great service
21 January 2025
Again, supported our timings along with vehicle collection and drop-off at the time needed.
18 January 2025
I was not involved and the car was returned without incident
17 January 2025
Perfect, never had problem with BMW garage
17 January 2025
No faults at all with my experience
16 January 2025
Booking the service was straightforward; dropping the car off was simple and uncomplicated, as was picking it up later in the day. There was no waiting around and the staff were all helpful and good-humoured.
16 January 2025
You did a great job
16 January 2025
Always very helpful with our needs
16 January 2025
Excellent service as ever. Thank you.
16 January 2025
I had limited time on my wait for service but this was comfortably met having indicated my parameters. Thus all tasks satisfactorily completed
16 January 2025
Seems to do a decent job on the basic service. Always pushing to do extra, often unnecessary, work. Most recently suggested to change brake pads with plenty of depth left. Not even flagged as an advisory in recent MOT.
16 January 2025
Louis was absolutely phenomenal and as young as the chap is he is very mature and he naturally strives to give excellent fantastic customer service
16 January 2025
Easy to book , everyone very friendly , great customer service and service completed promptly
16 January 2025
Always excellent
16 January 2025
Car was fixed same day
16 January 2025
C
15 January 2025
all works completed on time and loan of car helped
15 January 2025
Friendly and helpful staff, nice customer waiting area with wifi, drinks machines and biscuits made it all a painless expererience.
15 January 2025
Kept informed and did everything they needed to great service
14 January 2025
Dont let you down
13 January 2025
Very good service
13 January 2025
Very helpful team, good communication, and availability of work slots and courtesy vehicle.
13 January 2025
I can't fault the level of service received.
13 January 2025
Lewis was very helpful from start to finish
12 January 2025
It was good to be informed my tyres needed to be replaced but at £1600 (for 4) against £1000 from the chain suppliers (Halfords et al) I was disappointed. This is not BMW service to maintain the vehicle that I expect to pay for. This was stock tyres.
12 January 2025
Fuss free servicing and great customer service.
12 January 2025
Staff were courteous & helpful, and works carried out promptly.
11 January 2025
Straightforward oil service, while you wait. Done in reasonable time.
11 January 2025
The service reception was excellent
11 January 2025
First class
11 January 2025
Very courteous and friendly
11 January 2025
The work was done on time
11 January 2025
Less than transparent with the information given around pricing in particular the age based discount available in a few weeks,this was not mentioned during the call other than the brakes could be done that same day,zero mention of a discount !! ??
11 January 2025
Friendly, polite and knowledgeable
11 January 2025
In the past not so good. Today better
11 January 2025
Booking the service, delivering h car and receiving car back from service all conducted very professionally and efficiently
11 January 2025
Really good service rep, good communication and transparent with costs/needs. Best branch by far
26 December 2024
Every one was very personable. The whole interaction from car collection, work undertaken and car returned all went well. Staff we're very polite and helpful.
21 December 2024
Interested in what you have to say.
20 December 2024
Great as always!
20 December 2024
Said they fixed the issue but car still doing same problem
17 December 2024
.
16 December 2024
Everything was satisfactorily handled
16 December 2024
I'm always satisfied because the service staff explain the task beforehand, and always notify me of anything unexpected.
15 December 2024
Staff are great
14 December 2024
Similar to the above
14 December 2024
It was just easy all round, the whole experience was an absolute pleasure
13 December 2024
Same
12 December 2024
price is too high for a service at over £1000 for effectively an oil change and air filter change
11 December 2024
Provided free courtesy car during repair. Repair and detailing restored car to factory spec.
11 December 2024
Did everything I asked for including a diagnostic which led to a satisfactory result with part replacement.
11 December 2024
Whilst great service from Dean, the mechanics should check the tyre pressures when swapping the wheels as the puncture light came up on the drive home. The top up/ reset didnt work so I had to get Kwikfit to more accurately top up and reset (closer).
10 December 2024
The service that Elena and her team always give us
10 December 2024
Very quick and efficient
10 December 2024
Very knowledgeable and helpful member of staff. Plus my car came back nice and clean
10 December 2024
All work completed efficiently, with attention paid to minimising the costs.
09 December 2024
Friendly and supportive
09 December 2024
Always a pleasure to come to vines
09 December 2024
Unfinished work left
09 December 2024
I switched to this centre because I was disappointed by the service and lack of communication / care at a different dealer. The experience here couldn't have been more different, so much better. Thanks Barney!
09 December 2024
It was stress free.
08 December 2024
Good communications Got the work done efficiently and effectively. Really great customer service.
08 December 2024
Brakes still noisy
07 December 2024
Always good service, easy interaction and good communication.
07 December 2024
Car ready as promise always, washed and cleaned inside.
06 December 2024
Could not offer a courtesy car. Had to hire one
06 December 2024
Again, efficient and fast service - made everything super easy - I'm a very busy bloke so having minimal involvement was key
06 December 2024
Good experience
04 December 2024
Even my car was returned cleaned
04 December 2024
Always great service
03 December 2024
Nothing bad to say!
03 December 2024
I had 3 parts replaced and every time it took 2 attempts. Roof fin replaced 2 times as was leaking again; replaced rear differential seal leaking again after 6 months. Tires lost air next day after getting fitted. Seems like incompetent engineers.
03 December 2024
Service carried out professionally
03 December 2024
continuous updates throughout the day
02 December 2024
On time and fixed
02 December 2024
Always very helpful staff and good communication
30 November 2024
Great customer experience
29 November 2024
The receptionist Judie/Julie was exemplary!!!! I've never seen service like it, she went over and beyond to do her job and made feel like I was more than a customer. I can't thank her enough for her support on the day.
27 November 2024
In and out in 30 minutes sit bag recall
26 November 2024
Good, friendly service unfortunately it cost ??
25 November 2024
Everything was perfect. The only complaint is about the availability of parking space for customers. There's been always difficult to find a space to park and it is getting worse I believe. The internal road was blocked by a lorry carrying vehicles.
25 November 2024
Quick to sort out issue with the car.
25 November 2024
From start to finish Vines service departments handling of this vehicle recall was excellent
24 November 2024
As always, Vines have dealt with my requirements very professionally. The work was discussed, agreed and carried out in the timescale advised. My car was ready for collection and valeted as always.
24 November 2024
I understand the place is busy but for a pre booked recall job that is a relatively simple one, dropping my car at 9 in the morning and not get it back until 5 is not great.
23 November 2024
Debbie - just outstanding customer service.
21 November 2024
Very efficient
08 February 2025
Experience from initial inquiry to driving off with delivery was great