OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
169 ratings and 94 comments received in the last 90 days.
19 June 2025
Excellent service went over and beyond to accommodate my purchase.
10 June 2025
Just a better level of service than any other premium brand car manufacturer that I've experienced.
04 June 2025
I was kept well informed and the handover was comprehensive.
31 May 2025
Everything went really smoothly, when I needed any help both Justin and Graham were great.
21 May 2025
Excellent service, polite, professional and relaxed.
20 May 2025
The centre worked with us to get close to the pricing we were offered elsewhere. The build delivery came in slightly ahead of schedule although with a slightly incorrect interior.
18 May 2025
Joshua spent the morning sorting out the paperwork and making sure the car was prepared and presented to a high standard. The handover was incredibly professional and all new fictions on the car explained and demonstrated well.
08 May 2025
Perfect
06 May 2025
A joy from arrival - Martin Payne was friendly, professional, knowledgeable, patient and efficient. We had good communication throughout. The reception staff were welcoming and helpful. It was good to meet Josh Morris, we felt valued.
20 July 2025
As above
20 July 2025
Please see above.
20 July 2025
Debbie kept us updated at all times
18 July 2025
Car was done while i wait and waiting services and amenities were of a high standard.
15 July 2025
Because every one is friendly and helpful. They tell you how your car is progressing with repairs etc.
15 July 2025
As above
15 July 2025
Always a smooth experience
14 July 2025
Our service and MOT was completed on time. Any questions we had were answered by helpful friendly staff. The customer waiting area was clean, tidy and comfortable. Very pleased to see payment by Credit Card re-introduced ! overall a good experience.
14 July 2025
Good customer friendly service by both service staff and local driver
13 July 2025
Safety recall completed and some other work. Nice recreationally area with tea and coffee if you want to wait. We went home and bmw contacted with updates and when work would be completed. Excellent customer service and video provided of free safety.
26 June 2025
Chloe kept us informed the whole way through the process with what was happening and was always on hand to answer any questions we had.