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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
296 ratings and 152 comments received in the last 90 days.
18 March 2025
Justin Lambert customer service was outstanding right the way through. Extremely thorough keeping me connected at every stage.
16 March 2025
Justin is a great guy to deal with, no nonsense, all transparent and straightforward
12 March 2025
All members at Vines I have had the pleasure of meeting are always friendly and helpful and know what they are about.A rare commodity in this day and age
11 March 2025
Smooth and easy procedure from paperwork and agreements done remotely to the time slot to pick up the car and run through the handover process
10 March 2025
As I have already stated, Jason was excellent especially during the handover
09 March 2025
The service was personal, friendly and professional
06 March 2025
Very helpful staff.
05 March 2025
Very welcoming and excellent experience
05 March 2025
Jason was excellent; the handover was great - they drove teh car to me. It would have been easier if they were closer to me, but there is no independent dealer near me, and I do not like dealing with Park Lane
05 March 2025
Excellent service. Nothing was too much trouble and when told i'd get a call back I did
20 February 2025
It would have been nice to have driven an equivalent model to the one purchased, albeit a different colour, as we discovered a couple of things that we had assumed were included but we had missed .
08 February 2025
Experience from initial inquiry to driving off with delivery was great
28 January 2025
Everything was handled in the best way possible. Marvin being the point of contact and his manager assisting us both.
16 January 2025
Very happy and Josh Morris
13 January 2025
Good service from beginning to end and also very helpful after sales.
21 March 2025
Excellent level of customer service, always customer focused.
21 March 2025
Got ahead of any problems, very helpful and accommmodating of my needs
20 March 2025
As above. Work was more involved then expected. Duration didn't impact me as I was able to keep the courtesy car
20 March 2025
Kept abreast of all the work being done & kept me informed.
19 March 2025
I did notice a scratch on my steering wheel which wasn't there when I arrived.
18 March 2025
Car performance is excellent after!
18 March 2025
Car was fixed, previous issue stopped.
17 March 2025
It was very easy to book my car in at a time that was most convenient to me. The service advisor was extremely polite and helpful.
17 March 2025
As always Vines-Redhill provides fantastic customer service. I will only deal with this dealership and other BMW dealers could learn from Vines the true meaning of customer service and ensuring YOUR customers feel valued.
17 March 2025
Marvin, who was dealing with me, was super friendly, knowledgeable and professional.
16 March 2025
The staff are very knowledgeable , helpful, and friendlyness is super
16 March 2025
Easy to organise & work carried out as planned, progress updated on the day.
15 March 2025
Service is always friendly and efficient. The customer lounge is comfortable when having a while you wait service on the vehicle.
13 March 2025
Very professional, friendly and capable service. Repair work was carried out very diligently and competently.
13 March 2025
Same as previous
11 March 2025
Staff are great, very welcoming. Courtsey car always offered and always I'm good condition however fault not resolved
11 March 2025
Friendly helpful
08 March 2025
I don't have much to say about the service, except that it was good
08 March 2025
The service carried out was expected, thorough and efficient. I was called and told when the car would be ready. But when I came to collect the car(in the time slot given) the service manager wasn't available and I had to wait for 20 minutes.
07 March 2025
Didn't get a clear answer on solving problem I flagged (squeaky brakes in reverse).
07 March 2025
Friendly helpful staff and customer facilities great to work whilst waiting
06 March 2025
Great customer service
05 March 2025
As above. Everyone is helpful. They explain things
04 March 2025
Everything was sorted and the vehicle thoroughly checked over, although I'm still waiting on the response to a query.
04 March 2025
Professional and always needs to stay at this high standard
04 March 2025
Debbie was helpful and kept me updated throughout
03 March 2025
The car inspection video was very informative and to the point
03 March 2025
I haven't given it a 5 as I haven't heard anything about being reimbursed for my taxi journeys yet. I was told to book taxis and I'd be reimbursed. As soon as this happens I would change my answer and rate the service I received 5 stars.
02 March 2025
Pleasant and efficient service.
02 March 2025
I was kept informed timely while I waited for the service and work to be completed.
02 March 2025
I was extremely satisfied with my service experience at Vines of Redhill. Everything was handled perfectly, from the reception to the service itself. Also, the coffee was excellent! Thank you for the great experience.
01 March 2025
It was pleasing to get my issue resolved and the good will gesture was appreciated.
01 March 2025
Good customer service
01 March 2025
Always keep you updated on vehicle progress.
28 February 2025
I didn't receive the normal video of the car which would be helpful given the oil misting of a shock absorber
27 February 2025
I had a mini service that included a check on the tyre pressure as one of them was showing as needing attention. Two days after the service the check tyre message reappeared, so I don't know if it was attended to, or I have a slow leak.
27 February 2025
Very good service and mot.
27 February 2025
They went to considerable effort to replace a faulty part while the car was still within warranty.
25 February 2025
No comment
25 February 2025
efficient and friendly service .
24 February 2025
No problems. Very efficient.
24 February 2025
Very polite staff
24 February 2025
As above
24 February 2025
I received excellent service again from the service team at Vines.
24 February 2025
Feels the service was possibly rushed. As the schedule changes were made on the time of arrival, work carried out has not resolved, the light come back on the dash board. Hence have to contact them again.
24 February 2025
Easy to book, courteous and on point service gave no concern to rate otherwise.
24 February 2025
Again seemless
23 February 2025
Problem free
23 February 2025
Good, no fuss booking and collection and return of car. It was good to have the health check. It's always nice to have it cleaned, too! I could have just done with a better initial explanation for the recall.
23 February 2025
Service visit very good but no contact from sales team despite appointment in place
23 February 2025
6 years with vines Redhill and Gatwick no complaints
22 February 2025
There was a problem which was put right very quickly and to my satisfaction
22 February 2025
Courtesy car arranged for recall work
18 February 2025
Debbie was very helpful and communicative
17 February 2025
Long term customer with consistent service over the past several years.
17 February 2025
very easy to deal with Lewis
17 February 2025
As above
14 February 2025
Barnaby made the experience easy and hassle free. Great guy, great customer service skills
13 February 2025
The whole experience from reception to collecting my car was very satisfying.
12 February 2025
Excellent service and would highly recommend.
12 February 2025
Good communication
10 February 2025
Good service with a smile
10 February 2025
Questions are answered promptly and they are always giving good sound advice. The cars are also so well presented
09 February 2025
Vines care about their customers
08 February 2025
Good service
08 February 2025
I received excellent service from Elena throughout and it was a very positive and slick experience, despite needing to replace 2 tyres!
05 February 2025
Efficient and effective service from arrival to pick up
05 February 2025
Friendly and helpful and ultimately fixed the issue.
03 February 2025
Free collection! Detailed and accurate requirements, including cost details. Car came back looking like new!
03 February 2025
Excellent service always willing to oblige
03 February 2025
Great customer service and quality of work
03 February 2025
The customer service is superb and service is run efficiently and quickly
02 February 2025
Always get helpful and polite service. Problems always fully explained and costed.
02 February 2025
Barnaby bittingale excellent and always looks after me and the cars
02 February 2025
always good service
01 February 2025
Process of booking the appointment (and it's confirmation) was straightforward. Work was completed satisfactorily and car was cleaned throughout. Only issue was that the Traffic Info function, which I always have off, was back on again.
01 February 2025
Very good response
31 January 2025
Friendly team, well organised, efficient
31 January 2025
Dealership and BMW unable to update the car's software/maps citing some technical issues.
31 January 2025
Good customer service
31 January 2025
Car service carried out at price quoted. Customer service wise I wasn't impressed or disappointed. Nothing special.
29 January 2025
Great service, was very prompt in addressing and sorting my issue, very polite.
28 January 2025
Excellent service all round, excellent communication and flexibility. 10/10 well done
28 January 2025
Dean was so helpful the whole time I was at the dealership. I couldn't ask for better service.
28 January 2025
No fuss, easy to drop off and pickup. Guaranteed to use BMW official parts and you even washed the car!
27 January 2025
Elena was excellent
27 January 2025
Was kept updated without fuss.
27 January 2025
Easy booking, great communication.
27 January 2025
Professional
27 January 2025
Could work from the dealer & service was completed quickly
27 January 2025
Work completed while waiting, car returned clean, comfortable lounge and coffee provided
27 January 2025
Staff were extremely good.
26 January 2025
Delivered on promises
26 January 2025
Easy to book service. Very helpful employee doing pick up and drop off of my car. Good communication over the phone.
25 January 2025
Amazing customer service.
25 January 2025
Justin Lambert looks after me extremely well and has done so for many years
24 January 2025
always have a good experience when I take my car there And all staff are welcoming
24 January 2025
Changed a battery on my key and when I went in with the spare key a manager overheard me telling the service department I wasn't sure which battery was dead. He came over and took my key and replaced it himself. Amazing customer service!
23 January 2025
Just great service
23 January 2025
Barny and Elena always look after me really well.
21 January 2025
Again, supported our timings along with vehicle collection and drop-off at the time needed.
18 January 2025
I was not involved and the car was returned without incident
17 January 2025
No faults at all with my experience
17 January 2025
Perfect, never had problem with BMW garage
16 January 2025
I had limited time on my wait for service but this was comfortably met having indicated my parameters. Thus all tasks satisfactorily completed
16 January 2025
Seems to do a decent job on the basic service. Always pushing to do extra, often unnecessary, work. Most recently suggested to change brake pads with plenty of depth left. Not even flagged as an advisory in recent MOT.
16 January 2025
Louis was absolutely phenomenal and as young as the chap is he is very mature and he naturally strives to give excellent fantastic customer service
16 January 2025
Easy to book , everyone very friendly , great customer service and service completed promptly
16 January 2025
Always excellent
16 January 2025
Car was fixed same day
16 January 2025
C
16 January 2025
Excellent service as ever. Thank you.
16 January 2025
Always very helpful with our needs
16 January 2025
You did a great job
16 January 2025
Booking the service was straightforward; dropping the car off was simple and uncomplicated, as was picking it up later in the day. There was no waiting around and the staff were all helpful and good-humoured.
15 January 2025
Kept informed and did everything they needed to great service
15 January 2025
all works completed on time and loan of car helped
15 January 2025
Friendly and helpful staff, nice customer waiting area with wifi, drinks machines and biscuits made it all a painless expererience.
14 January 2025
Dont let you down
13 January 2025
Very good service
13 January 2025
I can't fault the level of service received.
13 January 2025
Very helpful team, good communication, and availability of work slots and courtesy vehicle.
13 January 2025
Lewis was very helpful from start to finish
12 January 2025
It was good to be informed my tyres needed to be replaced but at £1600 (for 4) against £1000 from the chain suppliers (Halfords et al) I was disappointed. This is not BMW service to maintain the vehicle that I expect to pay for. This was stock tyres.
12 January 2025
Fuss free servicing and great customer service.
12 January 2025
Staff were courteous & helpful, and works carried out promptly.
11 January 2025
Straightforward oil service, while you wait. Done in reasonable time.
11 January 2025
First class
11 January 2025
Very courteous and friendly
11 January 2025
Friendly, polite and knowledgeable
11 January 2025
The work was done on time
11 January 2025
Less than transparent with the information given around pricing in particular the age based discount available in a few weeks,this was not mentioned during the call other than the brakes could be done that same day,zero mention of a discount !! ??
11 January 2025
Booking the service, delivering h car and receiving car back from service all conducted very professionally and efficiently
11 January 2025
Really good service rep, good communication and transparent with costs/needs. Best branch by far
11 January 2025
In the past not so good. Today better
11 January 2025
The service reception was excellent
19 March 2025
Advised me on different options to help make my choice.