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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
282 ratings and 139 comments received in the last 90 days.
11 December 2024
Due to distance constraints, initial contact and purchase discussion were conducted over the telephone. Collection of the car was great,nicely presented and handed over.
08 December 2024
We had an excellent experience purchasing our BMW iX1 from Vines in Redhill. The team was professional, knowledgeable, and made the entire process smooth and enjoyable. Based on this, we would highly recommend BMW and Vines in Redhill.
06 December 2024
There was poor communication and confusion over the delivery date - and no communication at all for a period. This was different to other purchases from you
05 December 2024
Excellent service from Amar at Vines BMW Redhill
05 December 2024
Marvin Macanas (Vines, Redhill) was unbelievably patient and helpful to two oldies, helping us to make all the right decisions, never pressurising us.
05 December 2024
Martin & Graham made the purchase straightforward and stress free.
05 December 2024
Very good service
04 December 2024
Took time to answer all my questions, and checked I got the right car for me
30 November 2024
Excellent service
28 November 2024
Great people and so flexible and go out of there way to help
28 November 2024
very friendly atmosphere, knowledgeable staff and nice clean environment
28 November 2024
Marvin, Josh and Graham very helpful in all regards.
27 November 2024
Good.
25 November 2024
Purchasing a new car couldn't have been easier.
04 November 2024
The sales representative provided a first class service every step of the way to delivery
23 October 2024
It was so quick and easy . This is my 4 time purchasing from vines.
22 October 2024
Very good customer experience
19 October 2024
Excellent sales person, attentive, personable and informative.
18 October 2024
We are very happy with this dealership because of Amar Jawaid and Graham Pope who listened to and answered all our queries and did their best to accommodate us in purchasing our X3 . Taking delivery of the car was a great experience and enjoyable exp
26 December 2024
Every one was very personable. The whole interaction from car collection, work undertaken and car returned all went well. Staff we're very polite and helpful.
21 December 2024
Interested in what you have to say.
20 December 2024
Great as always!
20 December 2024
Said they fixed the issue but car still doing same problem
17 December 2024
.
16 December 2024
I'm always satisfied because the service staff explain the task beforehand, and always notify me of anything unexpected.
16 December 2024
Everything was satisfactorily handled
15 December 2024
Staff are great
14 December 2024
It was just easy all round, the whole experience was an absolute pleasure
14 December 2024
Similar to the above
13 December 2024
Same
12 December 2024
price is too high for a service at over £1000 for effectively an oil change and air filter change
11 December 2024
Whilst great service from Dean, the mechanics should check the tyre pressures when swapping the wheels as the puncture light came up on the drive home. The top up/ reset didnt work so I had to get Kwikfit to more accurately top up and reset (closer).
11 December 2024
Did everything I asked for including a diagnostic which led to a satisfactory result with part replacement.
11 December 2024
Provided free courtesy car during repair. Repair and detailing restored car to factory spec.
10 December 2024
All work completed efficiently, with attention paid to minimising the costs.
10 December 2024
Very knowledgeable and helpful member of staff. Plus my car came back nice and clean
10 December 2024
Very quick and efficient
10 December 2024
The service that Elena and her team always give us
09 December 2024
It was stress free.
09 December 2024
I switched to this centre because I was disappointed by the service and lack of communication / care at a different dealer. The experience here couldn't have been more different, so much better. Thanks Barney!
09 December 2024
Unfinished work left
09 December 2024
Always a pleasure to come to vines
09 December 2024
Friendly and supportive
08 December 2024
Brakes still noisy
08 December 2024
Good communications Got the work done efficiently and effectively. Really great customer service.
07 December 2024
Always good service, easy interaction and good communication.
07 December 2024
Car ready as promise always, washed and cleaned inside.
06 December 2024
Could not offer a courtesy car. Had to hire one
06 December 2024
Again, efficient and fast service - made everything super easy - I'm a very busy bloke so having minimal involvement was key
06 December 2024
Good experience
04 December 2024
Even my car was returned cleaned
04 December 2024
Always great service
03 December 2024
Nothing bad to say!
03 December 2024
Service carried out professionally
03 December 2024
continuous updates throughout the day
03 December 2024
I had 3 parts replaced and every time it took 2 attempts. Roof fin replaced 2 times as was leaking again; replaced rear differential seal leaking again after 6 months. Tires lost air next day after getting fitted. Seems like incompetent engineers.
02 December 2024
On time and fixed
02 December 2024
Always very helpful staff and good communication
30 November 2024
Great customer experience
29 November 2024
The receptionist Judie/Julie was exemplary!!!! I've never seen service like it, she went over and beyond to do her job and made feel like I was more than a customer. I can't thank her enough for her support on the day.
27 November 2024
In and out in 30 minutes sit bag recall
26 November 2024
Good, friendly service unfortunately it cost ??
25 November 2024
Quick to sort out issue with the car.
25 November 2024
Everything was perfect. The only complaint is about the availability of parking space for customers. There's been always difficult to find a space to park and it is getting worse I believe. The internal road was blocked by a lorry carrying vehicles.
25 November 2024
From start to finish Vines service departments handling of this vehicle recall was excellent
24 November 2024
I understand the place is busy but for a pre booked recall job that is a relatively simple one, dropping my car at 9 in the morning and not get it back until 5 is not great.
24 November 2024
As always, Vines have dealt with my requirements very professionally. The work was discussed, agreed and carried out in the timescale advised. My car was ready for collection and valeted as always.
23 November 2024
Debbie - just outstanding customer service.
21 November 2024
Very efficient
20 November 2024
Friendly, helpful team
20 November 2024
The car wasn't properly cleaned the interiors
19 November 2024
Dean as usual couldnt be more helpful.Nothing is ever too much trouble and he is always willing to go the extra mile to make sure the customer understands whats being done and is perfectly satisfied.Jim the technician took time to update me.
19 November 2024
10 year old car which was given a clean bill of health not looking for work that waste there like most garages very good ????
19 November 2024
There was an issue that you notified me of straight away, so excellent communication. Faultless service from start to finish.
19 November 2024
It was updated and it was prompt.
18 November 2024
Failed to balance/align wheels
18 November 2024
Excellent service again from Vines of Redhill
18 November 2024
my relationship with Vines goes back 35 years which speaks for itself.
17 November 2024
Very thorough explanation of service carried out, backed up with video. Excellent value
17 November 2024
Very thorough in checking and maintaining my car
17 November 2024
Did on line check in and check out was fast and efficient
16 November 2024
Always easy to book the car in for service online or by Telephone ,All of the staff from receptionist through to the service department and mechanics when they do an online Vehicle inspection video are very polite and explain everything
15 November 2024
The service advisors are very helpful and provide an excellent professional service
14 November 2024
Service manager was great and managed to turn around very quickly on a busy day
14 November 2024
it was very quick and easy to book the car in and they kept exactly to the time they said it would take
13 November 2024
Very satisfied
13 November 2024
The greeting from reception was welcoming and informative, the staff took care of me the whole time I was on site and the facilities were great
13 November 2024
Staff were helpful and friendly
12 November 2024
The car was left on the scheduled day and remained until lunchtime when it was collected. Late I received a call informing me that nothing had been done. I was told to return the next day. That took 30 min to be done.
12 November 2024
Excellent team of people
12 November 2024
Fantastic service as always
12 November 2024
An easy and comfortable process.
10 November 2024
No issues kept updated the whole time
09 November 2024
Very professional and car was back with me at the said time that was given
09 November 2024
The site is kept very tidy
07 November 2024
The service advisors at Vines Redhill are excellent. Nothing is too much trouble for them.
05 November 2024
User friendly
05 November 2024
Great experience fro start to finish.
04 November 2024
Courteous , knowledgeable ,helpful ,polite staff...
04 November 2024
Efficient, pleasant staff and great service.
04 November 2024
Everything thing that I asked to be looked at on my car was carried out and repaired to high standard.
04 November 2024
No problems
04 November 2024
Got an appointment quickly and leak was repaired on the day.
04 November 2024
Helpful team. Service took 30 minutes longer than expected.
04 November 2024
it was all great but i reported a rattle/noise from under the car on pulling away but the mechanics were not able to hear it but did say the cars suspension checked out.
04 November 2024
Lovely people
03 November 2024
Staff was friendly and helpful
03 November 2024
Excellent service just a shame the car needed a recall
02 November 2024
they did what they said
31 October 2024
I am disappointed that when ever I raise concerns or ask for additional things to be checked it is always brushed off and dismissed. Rotary noise from back left wheel area, not looked at & now worse! Drivers heated seat not working - told too sunny!
31 October 2024
Dropin appointment was convenient, customer lounge comfortable, staff helpful and attentive.
31 October 2024
Everything went really smoothly as usual, very satisfied with the service
31 October 2024
Experience was great
30 October 2024
Job done no fuss
30 October 2024
Service very good - staff attentive and polite. No complaints here! Mechanic video underneath the car was clear and helpful.
29 October 2024
Superb
29 October 2024
Very satisfied really good service
28 October 2024
Eleanor is always excellent.
28 October 2024
I was extremely pleased with the services. Barnaby was incredibly helpful and kept me informed with regular and timely updates.
28 October 2024
Short lead time for service. All carried out to my satisfaction and nice communication from dealership staff. Car nicely cleaned too.
27 October 2024
Very satisfied
26 October 2024
Staff and showroom experience
26 October 2024
The young fella who's one of the service advisors at Vines is a very helpful man
25 October 2024
I was satisfied with the service.
24 October 2024
Perfect job done as always and very honest opinion on work needed.
22 October 2024
Went above and beyond thanks
21 October 2024
It is so easy to get your car serviced at Vines Redhill. The staff are excellent.
21 October 2024
As per above
20 October 2024
Good service by everybody. The cleaning of the car before delivery was outstanding.
20 October 2024
Ridiculous that none of the car faults, key or SOS battery were covered by warranty.
20 October 2024
Everything done as requested
20 October 2024
Dean and his colleagues were super helpful, easy transaction and good infrastructure
20 October 2024
Extremely efficient - booked me in with very short notice and sorted everything in the day. Couldn't ask for more.
20 October 2024
Helpful service team.
19 October 2024
Vines Redhill is just a great environment for the customer full of friendly faces. It feels like a home away from home as opposed to a corporate dealership.
19 October 2024
Elena in the service department always looks after me exceptionally well.
18 October 2024
V thorough
18 October 2024
Good sevice. They collect the car a d bring it back when work completed
11 December 2024
The whole process is smooth and clear