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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
260 ratings and 136 comments received in the last 90 days.
06 May 2025
A joy from arrival - Martin Payne was friendly, professional, knowledgeable, patient and efficient. We had good communication throughout. The reception staff were welcoming and helpful. It was good to meet Josh Morris, we felt valued.
05 May 2025
Everything was taken care of and was extremely efficient. Paperwork was so easy to deal with
03 May 2025
The process was quick and easy, I was kept fully informed at all times.
01 May 2025
Very efficient
30 April 2025
Delivered on time & communication was great
12 April 2025
Chloe was incredibly helpful with all aspects of the purchase and hand over of my new BMW.
10 April 2025
Josh Morris was extremely helpful. He delivered the car to my house and gave me an introductory lesson. He has been a pleasure to purchase from.
09 April 2025
Felt valued as a walk in customer
03 April 2025
Never rushed, always extremely helpful, very informative . Chloe went above and beyond, she is an absolute pleasure
02 April 2025
Welcoming and professional.
01 April 2025
The briefing and presentation of the car was great. I sat in the showroom and was given a thorough briefing before I drove off to familiarise myself with the new car and the new technology.
27 March 2025
Car was chosen and delivered within 2 weeks. Service from Marvin was great, responsive and kept us updated throughout.
26 March 2025
The service was good and professional.
24 March 2025
No problems with my visits staff were polite and professional
22 March 2025
We were satisfied with the service, but we find that sometimes communication is lacking especially about keeping customers informed. As you are spending allot of money to buy a new car.
19 March 2025
Advised me on different options to help make my choice.
18 March 2025
Justin Lambert customer service was outstanding right the way through. Extremely thorough keeping me connected at every stage.
16 March 2025
Justin is a great guy to deal with, no nonsense, all transparent and straightforward
12 March 2025
All members at Vines I have had the pleasure of meeting are always friendly and helpful and know what they are about.A rare commodity in this day and age
11 March 2025
Smooth and easy procedure from paperwork and agreements done remotely to the time slot to pick up the car and run through the handover process
10 March 2025
As I have already stated, Jason was excellent especially during the handover
09 March 2025
The service was personal, friendly and professional
06 March 2025
Very helpful staff.
05 March 2025
Jason was excellent; the handover was great - they drove teh car to me. It would have been easier if they were closer to me, but there is no independent dealer near me, and I do not like dealing with Park Lane
05 March 2025
Excellent service. Nothing was too much trouble and when told i'd get a call back I did
05 March 2025
Very welcoming and excellent experience
20 February 2025
It would have been nice to have driven an equivalent model to the one purchased, albeit a different colour, as we discovered a couple of things that we had assumed were included but we had missed .
11 May 2025
Initial call responsive and informative. Service tech friendly and flexible. Front desk reception friendly and felt like they cared. Excellent experience.
11 May 2025
The time to diagnosis plus a reduction in cost could have been offered for carrying out the work found Also was my rear brake wear indicator reposioned in place where it came from?
09 May 2025
Car came back looking like new
09 May 2025
Carried out everything asked for & as usual, was to the highest standard.
06 May 2025
Recall work completed as agreed within time frame
05 May 2025
See above
05 May 2025
Received good customer service
05 May 2025
Everything carried out professionally, from the introduction to my service advisor, explanation of the additional repair I required, being kept uptodate with the progress of the service, and the accompanying video. The courtesy car was essential
04 May 2025
A very good customer experience and the problem I had with the car was sorted.
30 April 2025
No issues & warranty items actioned without issue
26 April 2025
Well looked after and attention given to my problem
25 April 2025
As above
24 April 2025
Eleanor is a credit to vines bmw, so friendly and knowledgeable
24 April 2025
Carried out on schedule with reminders in advance and videos on completion
22 April 2025
Service was timely and convenient
21 April 2025
Consistently good customer service, never had any issues.
20 April 2025
Very good.
19 April 2025
Service level is outstanding
18 April 2025
Cracking service
17 April 2025
Great service and lovely dealing with Teresa who is always happy to help.
17 April 2025
Check in easy and payment and collection without hassle.
16 April 2025
Personal service
16 April 2025
Good experience
15 April 2025
Helpful service and they fixed the issues with my car.
14 April 2025
Happy, car was fixed as per the recall instructions, also had a check over which was included. Can't fault Vines.
14 April 2025
Nice that the car was cleaned, and everything seemed organised, better if: - a courtesy car was available free of charge -there was a fire alarm, it would have been better if staff could have kept us informed about what was going on
14 April 2025
Top top service and friendly and helpful
13 April 2025
Elena was very good in dealing with the issue my car had
13 April 2025
A welcoming and warm environment provided by all staff members
13 April 2025
I got advice about my car tyre which I didn't know was wearing off
13 April 2025
NA
11 April 2025
Louis was excellent. Very attentive, proactive, courteous and helpful.
10 April 2025
Car was serviced and MOT'd and we were able to collect same day.
09 April 2025
see above
09 April 2025
See above
08 April 2025
Nothing else to say. Do keep it up.
07 April 2025
Good
07 April 2025
Helpful and friendly staff. Clean car when it was returned
05 April 2025
I was looked after by Barney who is friendly, professional and helpful. My car had some issues that were identified and fixed very quickly. Barney is a credit to the service department and very good with customers
05 April 2025
All good ??
04 April 2025
Barnaby was very helpful
03 April 2025
A recall item also included a service and a wash, all FOC..
01 April 2025
Easy to book, quick, great service. Even found me a spare office to do a conference call while I waited ????
31 March 2025
Helpful in getting all problems sorted
31 March 2025
The moment I arrived n struggled to park my car as the carpark was full, a mechanic voluntarily parked my car and advised me to report to the reception whilst him taking care of my car. The staff who handled my check was also so kind n professional.
29 March 2025
As always, the Vines Team were very professional and efficient. From the pleasant greeting at reception to the service video prepared by Jesse and clear communication from Barnaby, I was very satisfied by the service provided.
29 March 2025
good service, knowledgeable and polite.
29 March 2025
Great team as always! Informative, helpful, friendly, always clear with anything that needs doing.
25 March 2025
Excellent client information
24 March 2025
Did the work quickly and met my expectations
22 March 2025
Pompt & no salesman tactics!
21 March 2025
Got ahead of any problems, very helpful and accommmodating of my needs
21 March 2025
Excellent level of customer service, always customer focused.
20 March 2025
Kept abreast of all the work being done & kept me informed.
20 March 2025
As above. Work was more involved then expected. Duration didn't impact me as I was able to keep the courtesy car
19 March 2025
I did notice a scratch on my steering wheel which wasn't there when I arrived.
18 March 2025
Car performance is excellent after!
18 March 2025
Car was fixed, previous issue stopped.
17 March 2025
As always Vines-Redhill provides fantastic customer service. I will only deal with this dealership and other BMW dealers could learn from Vines the true meaning of customer service and ensuring YOUR customers feel valued.
17 March 2025
Marvin, who was dealing with me, was super friendly, knowledgeable and professional.
17 March 2025
It was very easy to book my car in at a time that was most convenient to me. The service advisor was extremely polite and helpful.
16 March 2025
The staff are very knowledgeable , helpful, and friendlyness is super
16 March 2025
Easy to organise & work carried out as planned, progress updated on the day.
15 March 2025
Service is always friendly and efficient. The customer lounge is comfortable when having a while you wait service on the vehicle.
13 March 2025
Same as previous
13 March 2025
Very professional, friendly and capable service. Repair work was carried out very diligently and competently.
11 March 2025
Staff are great, very welcoming. Courtsey car always offered and always I'm good condition however fault not resolved
11 March 2025
Friendly helpful
08 March 2025
The service carried out was expected, thorough and efficient. I was called and told when the car would be ready. But when I came to collect the car(in the time slot given) the service manager wasn't available and I had to wait for 20 minutes.
08 March 2025
I don't have much to say about the service, except that it was good
07 March 2025
Friendly helpful staff and customer facilities great to work whilst waiting
07 March 2025
Didn't get a clear answer on solving problem I flagged (squeaky brakes in reverse).
06 March 2025
Great customer service
05 March 2025
As above. Everyone is helpful. They explain things
04 March 2025
Everything was sorted and the vehicle thoroughly checked over, although I'm still waiting on the response to a query.
04 March 2025
Debbie was helpful and kept me updated throughout
04 March 2025
Professional and always needs to stay at this high standard
03 March 2025
I haven't given it a 5 as I haven't heard anything about being reimbursed for my taxi journeys yet. I was told to book taxis and I'd be reimbursed. As soon as this happens I would change my answer and rate the service I received 5 stars.
03 March 2025
The car inspection video was very informative and to the point
02 March 2025
I was kept informed timely while I waited for the service and work to be completed.
02 March 2025
I was extremely satisfied with my service experience at Vines of Redhill. Everything was handled perfectly, from the reception to the service itself. Also, the coffee was excellent! Thank you for the great experience.
02 March 2025
Pleasant and efficient service.
01 March 2025
Good customer service
01 March 2025
Always keep you updated on vehicle progress.
01 March 2025
It was pleasing to get my issue resolved and the good will gesture was appreciated.
28 February 2025
I didn't receive the normal video of the car which would be helpful given the oil misting of a shock absorber
27 February 2025
Very good service and mot.
27 February 2025
I had a mini service that included a check on the tyre pressure as one of them was showing as needing attention. Two days after the service the check tyre message reappeared, so I don't know if it was attended to, or I have a slow leak.
27 February 2025
They went to considerable effort to replace a faulty part while the car was still within warranty.
25 February 2025
No comment
25 February 2025
efficient and friendly service .
24 February 2025
Easy to book, courteous and on point service gave no concern to rate otherwise.
24 February 2025
As above
24 February 2025
I received excellent service again from the service team at Vines.
24 February 2025
Again seemless
24 February 2025
No problems. Very efficient.
24 February 2025
Feels the service was possibly rushed. As the schedule changes were made on the time of arrival, work carried out has not resolved, the light come back on the dash board. Hence have to contact them again.
24 February 2025
Very polite staff
23 February 2025
Service visit very good but no contact from sales team despite appointment in place
23 February 2025
6 years with vines Redhill and Gatwick no complaints
23 February 2025
Problem free
23 February 2025
Good, no fuss booking and collection and return of car. It was good to have the health check. It's always nice to have it cleaned, too! I could have just done with a better initial explanation for the recall.
22 February 2025
There was a problem which was put right very quickly and to my satisfaction
22 February 2025
Courtesy car arranged for recall work
18 February 2025
Debbie was very helpful and communicative
17 February 2025
As above
17 February 2025
Long term customer with consistent service over the past several years.
17 February 2025
very easy to deal with Lewis
08 May 2025
Perfect